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Refund Policy

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Refund Policy

At NovaElite Threads, we aim to provide a seamless and satisfying shopping experience. To ensure clarity and fairness, we have established the following refund policy:

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1. General Returns and Refunds

  • All sales are final. Due to hygiene reasons, we do not accept returns for any products.

  • Customers are encouraged to carefully review product descriptions, specifications, and size charts before making a purchase.

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2. Non-Refundable Orders

  • Once an order has been processed, packaged, or prepared for shipping, refunds are no longer available.

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3. Customized Jerseys

  • Customer Responsibility: It is the customer’s responsibility to verify and confirm all customization details before placing an order.

  • Correction Period: Customers have up to 2 days (48 hours) after placing their order to contact our WhatsApp consultant to correct any mistakes.

  • No Liability for Errors: NovaElite Threads is not responsible for errors if customers fail to report them within this correction period.

  • Final Sale: Customized jerseys cannot be returned or refunded unless there is a manufacturing defect or an error caused by NovaElite Threads.

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4. Manufacturing Defects or Errors

We uphold high-quality standards for all our products. In the rare case of a defect or an error caused by NovaElite Threads:

  • Customers may request a refund or exchange (only applicable for defective items).

  • To initiate the return process, customers must contact our support team within 7 days of receiving the product, providing proof of the defect (e.g., photos or videos).

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5. Out-of-Stock Sizes or Products

In the event that a size or product is out of stock:

  • Refund: Customers may request a full refund with no penalty.

  • Alternative Options: Alternatively, customers can choose to:

    • Go one size up or down,

    • Select any other product as a replacement within the same product category (e.g., same style, different size, or different design).

  • Please note, if the customer opts for a replacement, no additional cost will be incurred as long as the replacement is within the specified product category.

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6. Refund Process

  • Refunds Within 24 Hours: Refund requests made within 24 hours of purchase will be processed using the original payment method without any penalty.

  • Refunds After 24 Hours: Refund requests made after 24 hours are subject to a 15% processing fee, which will be deducted from the refund amount.

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7. Size Disclaimer

We want to help you select the perfect fit:

  • Size Charts: Customers must refer to the size charts provided on our website before completing their purchase.

  • No Refunds for Incorrect Sizing: Refunds or exchanges will not be issued for items that do not fit if the customer failed to select the correct size.

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8. Additional Clauses to Prevent Refund Issues

  • Order Review: Before completing your purchase, double-check all order details, including product size, customization options, and quantities.

  • Correction Period: If you notice a mistake in your order, you have up to 2 days (48 hours) to contact our WhatsApp consultant to make corrections. After this period, changes may not be accommodated.

  • Customer Support: If you have any doubts or questions about a product, feel free to contact our support team for assistance before placing your order.

  • Product Information: All product descriptions and specifications are detailed to help customers make informed purchasing decisions.

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Disclaimer

By placing an order with NovaElite Threads, customers acknowledge and agree to the terms outlined in this refund policy. We are committed to fairness and transparency while safeguarding the interests of our business.

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